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Syed Muzaffar Aqleem Tirmizi's Articles

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Customer Services Internal & External Usually whenever we think about the customer services first thought that comes in our minds are the employees serving the customers over a counter or over the phone. If we to put customer services under a magnifying glass then we would know that customer services is taking place within the organization as well. Here I am referring to the fact that how well your staff is serving your customers “Departments, Customer Service employees, Vendors, Consultants etc.” Customer Services Job A Customer Services Employee is hired for by variety of companies all around the world for different tasks individuals but collectivity one goal. The major reason for their hiring is to ensure the Customer Satisfaction and making the customer Experience better. Their job responsibility also entails having sufficient or let me rephrase superior knowledge about the company and the product which they are representing. Inspirational Leaders You must have seen strong public figures in society. I am not referring to the people who are self proclaimed celebrities. However, I am talking about the people who have such a charismatic characters that you like to be around them all the time. They always have a very cheerful mood and whatever they say or do carries a lot of depth. People gather around and listen with a lot of attention and try to follow whatever is being communed. Managing difficult Employees when they make Errors Correcting an employee when he is at mistake and the one who is very conscious about his performance is never an easy task. Whenever we face such a situation we need to keep some things in back of our mind. Proactive Customer Service These days’ people are not looking for product or service they are buying a whole package which in our business terminology we call the “customer experience” We are living in a competitive age where we are bombarded by different alternative to satisfy one requirement. Here the entire steps in the process from the accessibility of the product to the use of product hold their significance. However, I feel that the most vital in creation of the brand loyalty is the customer services. Public Speaking Tips I was going through different surveys over the internet and came across what people fear the most. Ironically I was surprised about the findings. The first one was the fear of dying and the other one was public speaking. Search for inner-leader I believe there is a leader in each and every one of us. Some people recognize this fact and start working on the ways and means to bring that inner leader out, while others they just believe this is something that they were not blessed with. Trainerâ€™s Traits In the previous article I wrote about how the training should be carried out. But this time around let me talk about what are the traits of the trainer. Not every one is cut out to be a trainer. What is stopping you from your success? Success has different meaning for different people. By large success is defined or measured by the amount of cash in your pockets, but as I said it could be different for different people. Not everyone is cut out of be next Bill Gates or Warren Buffett. But the question we need to ask ourselves is why not? Why to have Organizational Initial Training In a cutthroat competition for providing the best possible product & service in the market there are certain basics which the top performing organization/ companies are following. Now it’s not age of the old school thinking, that we will hire and employee and he will come in and start performing right a way. The employer has exceedingly high expectation from the employee that he should come in and be productive immediately. Call Centers Basics Call Centers are specialized department or segment of the company that bridges the gap between the company and the customer / Consumer. It gets extensive amounts of requests or complaints via Telephone, Fax, Email.

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